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Oompa.com Website Review & Ratings + Oompa Toys Coupons

Oompa Toys: Products & Services

Oompa Toys carries a wide selection of high quality baby, toddler and children's toys. Many of their toys are made of natural materials. Oompa Toys sells all their great toys through their online store and through their catalog.

Oompa Toys sells:

Oompa Toys: Company Background

Oompa Toys was founded in 2004 and their head office was located in MadisonWI. However, Oompa Toys recently changed hands and it is now located in Arlington Heights, IL. Today, Susan Klieman and Sandra Gunthorpe are the Co-Presidents of Oompa Toys. 

Oompa Toys contact information: 
8 West Campbell Street, Suite 203A
Arlington Heights, IL 60005

Oompa Toys: Customer Feedback & Reviews

Customer reviews for Oompa Toys were mixed; some customers loved the store, some did not.

Positive customer reviews commented on:

  • Fast shipping
  • High quality toys
  • Great selection
  • Easy to use website

Negative customer reviews commented on:

  • Poor customer service

Some customer reviews were:

I have been shopping with Oompa Toys for almost a year now, way before the mass-market toys were recalled. Even before the lead paint scare, I've been hooked on Oompa's quality toys and quality service. At first I had a lot of questions about the toys and their policies. I'm a busy mother of three and wanted to shop online to save time and hassle, but I was worried about maybe having to return something, etc. A very helpful and knowledgeable rep answered my questions. She was also great at recommending toys for my kids' ages. I didn't realize it at first, but Oompa isn't just baby and toddler toys. My 8-yr old loves the games, toys, and art supplies. There's a lot of games and building sets for older kids to choose from. 

Terrible, arrogant, rude, customer service. If you want to be treated like you are just an ignorant mom, go ahead and order from this company. I was fooled by the pretty website and the fact that it appears as if they actually "care" about the product and customers, but they do not. The products that they carry for the most part are great but they can be found at places with actual customer service.

The staff at Oompa Toys is very rude (including the owner of the company). I placed an order for 3 items, but only received 2 of the items. When I emailed them about this, they asked that I not place further orders with them. They never shipped or credited my account for this missing item...and now they will not return any of my calls or emails!

They have a great site and I found just the perfect toy for my little baby girl. She plays with it all the time. The order process was easy and I earn points for discounts on future orders. Shipping was quick and everything was in great shape. I'll shop there again this Christmas.

Oompa Toys: Business Credibility & Trustworthiness

Oompa Toys is not accredited with the Better Business Bureau and does not have a Better Business Bureau rating.Their BBB file was opened in 2005. Over the last three years, there has been zero complaints filed against Oompa Toys with the Better Business Bureau. Oompa Toys supports their local community and accept requests for donations for appropraite charities. 

Oompa Toys: Website Popularity & Google Ranking

Oompa Toys website popularity:

  • Oompa Toys has a worldwide Alexa traffic rating of 324,649 out of 30 million websites.
  • Oompa Toys has an American Alexa traffic rating of 70,406
  • Oompa Toys has a Google pagerank of four out of ten.
  • The Oompa Toys site receives around 1,263 unique visitors daily, which account for around 9,218 daily page views.
  • About 71% of the visitors to the Oompa Toys site are American.
Oompa Toys: Social Media Presence

Oompa Toys social media presence:

  • Oompa Toys can be followed on Facebook; they have 4,352 likes on Facebook and have 188 people talking about them. Oompa Toys updates their Facebook page several times a week. 
  • Oompa Toys can be followed on Twitter; they have 1888 followers on Twitter and have posted 742 tweets. Oompa Toys tweets several times a day
  • Oompa Toys offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • Oompa Toys is on Pinterest; they have 386 pinned items
  • Oompa Toys is on Google Plus
  • Oompa Toys has a blog customers can follow.
Oompa Toys: Website Security & Safety

Oompa Toys uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the Oompa Toys site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

Oompa Toys: Pricing & Packages

Oompa Toys offers very competitive prices on all their toys. In a price comparison of three toys, Oompa Toys was less expensive on two of the toys and more expensive on one of the toys than their leading competitor was.

Kathe Kruse Baby Doll Lilli  

  • Oompa Toys: $42.29
  • Leading competitor: $49.09

Haba Animal Upon Animal Game 

  • Oompa Toys $20.69
  • Leading competitor: $51.99

Uncle Goose Classic Alaphabet Blocks

  • Oompa Toys $30.59
  • Leading competitor: $29.95
Oompa Toys: Shipping Rates & Policies

Oompa Toys shipping rates and policies:

  • Oompa Toys ships throughout the United States and to numerous international location
  • Oompa Toys does not ship to APO/FPO addresses.

American orders:

  • Economy ground shipping: Free on orders $65 and more in the Continental U.S or $5.95 on orders less than $65. Economy ground shipping usually takes 1-5 business days for delivery. 
  • Economy ground shipping for Alaskan and Hawaiian orders: Free on orders $150 and more or $12.95 on orders less than $65. Economy ground shipping usually takes up to 10 business days for delivery. 
  • 3-day quick-ship: 3-day quick-ship is available for customers residing in the Continental U.S. Shipping costs are based on weight and zip code, and are available at the checkout. 3-day quick-ship takes up to 3 business day for delivery.
  • 2-day quick-ship:  2-day quick-ship is available for customers residing in the Continental U.S. Shipping costs are based on weight and zip code, and are available at the checkout. 2-day quick-ship takes up to 2 business day for delivery.
  • Overnight shipping: overnight shipping is available for customers residing in the Continental U.S. Shipping costs are based on weight and zip code, and are available at the checkout. Overnight shipping takes 1 business day for delivery.

International shipping:

  • Oompa Toys ships internationally via MyUS.com
Oompa Toys: Payment Methods Accepted

Oompa Toys accepts most major credit cards; they accept MasterCard, Visa, American Express, and Discover Card. Oompa Toys also accepts Oompa Toys gift cards. Oompa Toys does not offer any alternative online payment options like PayPal, Google Checkout or Amazon Payments, nor do they accept money orders, wire transfers or checks of any kind.

Oompa Toys: Returns, Refunds & Exchange Policy

Oompa Toys return and refund policy

  • Oompa Toys offers a 90 day return policy
  • All returns must be in new unused condition and include all original packaging, paperwork and have all tags still attached.
  • Shipping costs are non-refundable.
  • Customers are responsible for return shipping costs, unless the item is being returned due to manufacturers defect or Oompa Toys' error.
  • Items that were recieved as a gift will be refunded via store credit.

How to make a return:

  • Customers should Oompa Toys' contact customer service if they need to return an item. Oompa Toys' customer service can be contacted at support@oompa.com or 855-326-2229
  • The packing slip should be included with the return

Returns should be sent to:

United FSI
ATTN: Julabug/Oompa Returns
415 Bussen Underground
St. Louis, MO 63129

Oompa Toys: Product images & screenshots
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